The Sentry Management team in Sarasota, Florida, became the first division to earn the Sentry Promises Certified designation. This newly-created certification is only given to Sentry Management offices that display a continued commitment to the Sentry Promises by operating in their communities’ best interests with reliable, professional, and simplified services.  

As the first division to become Sentry Promises Certified, the Sentry Management Sarasota office completed a thorough 3-month-long evaluation of their service standards, which was then independently verified, in the following areas:  

• Reliable Communication: Providing proactive information to board members and responding to community inquiries in a timely manner. 

• Great Meetings: Facilitating successful board meetings with thorough preparation, professional support, and follow-up. 

• Community Presence: Being present and available to ensure all community elements are maintained according to association standards.  

• Vendor Coordination: Identifying qualified vendors who meet the community’s needs and ensuring their payment in a timely manner.  

• On-time and Accurate Financial Reporting: Delivering accurate financial information throughout the month and completing the month-end financial reports on time.  

• Simplified Technology Solutions: Providing solutions to homeowners and board members that are easily accessible and simple to use.  

Nicole Bennetsen, Sarasota Division President, detailed the office’s journey to certification and highlighted the importance of a continued commitment to and excellence in Sentry’s service standards. “Our team diligently adapted to new processes and changes, showcasing our commitment to continuous learning and improvement. We aim to serve our associations better and uphold the high standards exemplified by Sentry, making Sentry-managed associations a place we are all proud to call home. We will continue to honor our achievement as the first office to receive certification. We are so proud of this milestone!” 

To celebrate this certification, the Sarasota team was invited to participate as guest speakers in Sentry Management’s monthly web program, Sentry Speaks. Streamed live to Sentry employees nationwide, Sentry Speaks discusses the Sentry Promises and Sentry’s culture and operations from different perspectives in the company. The Sarasota team detailed how they decided to commit to completing the certification, how they worked as a team to achieve it, and their plan of action post-certification, which helped to inspire other divisions to follow suit in their respective certifications.  

Sentry Management is a full-service community management company. Sentry’s business is the day-to-day operation of communities, homeowner associations, and condominiums. Sentry is accredited as an AMO® (Accredited Management Organization) by the Institute of Real Estate Management, providing the independent evaluation that Sentry has one of the highest operating and financial standards in the industry. Sentry operates in dozens of localities in Florida, Alabama, Arizona, Colorado, Georgia, Idaho, Iowa, Indiana, Kansas, Kentucky, Maryland, Michigan, Missouri, New Mexico, New York, North Carolina, Ohio, South Carolina, Tennessee, Virginia, Washington, and Wisconsin.